Legal framework

Privacy Policy

Classupp is committed to protecting your personal data with the utmost rigor. This policy details the information we collect, how we use it and the rights available to you.

1 — Data Controller

The controller of the personal data collected via the Classupp platform is:

Company
AOS FZCO
Registered office
Building A2 Business Park
Dubai Silicon Oasis
Dubai, United Arab Emirates
Privacy contact
privacy@classupp.com

2 — Data Collected

We collect various categories of personal data in connection with the provision of our services:

  • Identification data — last name, first name, email address, password (encrypted).
  • Payment data — bank card details (processed by our providers TAP Company and PayPal, never stored on our servers).
  • Browsing data — IP address, browser type, pages visited, session duration, cookies.
  • Profile data — information you provide voluntarily (avatar, biography, preferences).
  • Communication data — exchanges with our support team, messages within the communities.

3 — Purposes of Processing

Your data is collected and processed for the following purposes:

  • Creating and managing your user account.
  • Providing Classupp services (access to academies, content, communities).
  • Processing payments and billing.
  • Communicating with you (support, notifications, service information).
  • Improving the platform and personalizing the experience.
  • Preventing fraud and securing transactions.
  • Complying with our legal and regulatory obligations.

4 — Legal Basis

The processing of your data relies on the following legal bases:

  • Performance of the contract — to provide the services you have subscribed to.
  • Consent — for marketing communications and certain non-essential cookies.
  • Legitimate interest — to improve our services, prevent fraud and ensure security.
  • Legal obligation — to comply with our accounting, tax and regulatory obligations.

5 — Sharing with Third Parties

We never sell your personal data. We may, however, share it with trusted third parties in the following cases:

  • Payment providers — TAP Company and PayPal for the secure processing of transactions.
  • Hosting provider — IONOS SE for the storage and availability of the platform.
  • Analytics tools — to measure audience and improve the service (aggregated and anonymized data).
  • Competent authorities — upon legal request or where required by law.

All our subcontractors are contractually bound to respect the confidentiality and security of your data.

6 — International Transfers

As AOS FZCO is established in the United Arab Emirates, some of your data may be transferred outside the European Economic Area. When such a transfer takes place, we put in place appropriate safeguards (standard contractual clauses, technical and organizational measures) to ensure a level of protection equivalent to that of the GDPR.

7 — Security

We implement strict technical and organizational measures to protect your data:

  • Encryption of communications via HTTPS/TLS.
  • Encryption of passwords.
  • Access controls and strong authentication.
  • Regular security audits.
  • Encrypted backups.

Despite these measures, no system is invulnerable. In the event of a data breach affecting your personal information, we will notify you as soon as possible in accordance with the GDPR.

8 — Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected:

  • Active account — for the entire duration of your use of the service.
  • Inactive account — deleted after 3 years of inactivity, following prior notice.
  • Accounting and tax data — retained for 10 years in accordance with legal obligations.
  • Cookies — variable duration depending on the type, maximum of 13 months.

9 — User Rights

In accordance with the GDPR and applicable laws, you have the following rights over your personal data:

  • Right of access — obtain a copy of the data we hold about you.
  • Right to rectification — correct inaccurate or incomplete data.
  • Right to erasure— request the deletion of your data (« right to be forgotten »).
  • Right to object — object to certain processing activities.
  • Right to restriction — temporarily restrict processing.
  • Right to portability — receive your data in a structured format.
  • Right to withdraw your consent — at any time, for processing based on consent.

To exercise these rights, contact us at privacy@classupp.com. We undertake to respond within one month.

You also have the right to lodge a complaint with the competent supervisory authority (the CNIL in France, or its equivalent in your country of residence).

10 — Cookies

The platform uses cookies to improve your experience, analyze traffic and personalize services. For more details, see our Cookie Policy.

11 — Protection of Minors

Classupp is strictly reserved for persons aged 18 or over. We do not knowingly collect data concerning minors. If you become aware that a minor has provided us with data, contact us immediately at privacy@classupp.com.

12 — Changes

We may update this policy to reflect changes in our practices. Any substantial modification will be notified by email or via a notification on the platform.

13 — Contact

For any question relating to this policy or to the processing of your data:

Email — privacy@classupp.com