1 — Data Controller
The controller of the personal data collected via the Classupp platform is:
- Company
- AOS FZCO
- Registered office
- Building A2 Business Park
Dubai Silicon Oasis
Dubai, United Arab Emirates - Privacy contact
- privacy@classupp.com
2 — Data Collected
We collect various categories of personal data in connection with the provision of our services:
- Identification data — last name, first name, email address, password (encrypted).
- Payment data — bank card details (processed by our providers TAP Company and PayPal, never stored on our servers).
- Browsing data — IP address, browser type, pages visited, session duration, cookies.
- Profile data — information you provide voluntarily (avatar, biography, preferences).
- Communication data — exchanges with our support team, messages within the communities.
3 — Purposes of Processing
Your data is collected and processed for the following purposes:
- Creating and managing your user account.
- Providing Classupp services (access to academies, content, communities).
- Processing payments and billing.
- Communicating with you (support, notifications, service information).
- Improving the platform and personalizing the experience.
- Preventing fraud and securing transactions.
- Complying with our legal and regulatory obligations.
4 — Legal Basis
The processing of your data relies on the following legal bases:
- Performance of the contract — to provide the services you have subscribed to.
- Consent — for marketing communications and certain non-essential cookies.
- Legitimate interest — to improve our services, prevent fraud and ensure security.
- Legal obligation — to comply with our accounting, tax and regulatory obligations.
5 — Sharing with Third Parties
We never sell your personal data. We may, however, share it with trusted third parties in the following cases:
- Payment providers — TAP Company and PayPal for the secure processing of transactions.
- Hosting provider — IONOS SE for the storage and availability of the platform.
- Analytics tools — to measure audience and improve the service (aggregated and anonymized data).
- Competent authorities — upon legal request or where required by law.
All our subcontractors are contractually bound to respect the confidentiality and security of your data.
6 — International Transfers
As AOS FZCO is established in the United Arab Emirates, some of your data may be transferred outside the European Economic Area. When such a transfer takes place, we put in place appropriate safeguards (standard contractual clauses, technical and organizational measures) to ensure a level of protection equivalent to that of the GDPR.
7 — Security
We implement strict technical and organizational measures to protect your data:
- Encryption of communications via HTTPS/TLS.
- Encryption of passwords.
- Access controls and strong authentication.
- Regular security audits.
- Encrypted backups.
Despite these measures, no system is invulnerable. In the event of a data breach affecting your personal information, we will notify you as soon as possible in accordance with the GDPR.
8 — Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected:
- Active account — for the entire duration of your use of the service.
- Inactive account — deleted after 3 years of inactivity, following prior notice.
- Accounting and tax data — retained for 10 years in accordance with legal obligations.
- Cookies — variable duration depending on the type, maximum of 13 months.
9 — User Rights
In accordance with the GDPR and applicable laws, you have the following rights over your personal data:
- Right of access — obtain a copy of the data we hold about you.
- Right to rectification — correct inaccurate or incomplete data.
- Right to erasure— request the deletion of your data (« right to be forgotten »).
- Right to object — object to certain processing activities.
- Right to restriction — temporarily restrict processing.
- Right to portability — receive your data in a structured format.
- Right to withdraw your consent — at any time, for processing based on consent.
To exercise these rights, contact us at privacy@classupp.com. We undertake to respond within one month.
You also have the right to lodge a complaint with the competent supervisory authority (the CNIL in France, or its equivalent in your country of residence).
10 — Cookies
The platform uses cookies to improve your experience, analyze traffic and personalize services. For more details, see our Cookie Policy.
11 — Protection of Minors
Classupp is strictly reserved for persons aged 18 or over. We do not knowingly collect data concerning minors. If you become aware that a minor has provided us with data, contact us immediately at privacy@classupp.com.
12 — Changes
We may update this policy to reflect changes in our practices. Any substantial modification will be notified by email or via a notification on the platform.
13 — Contact
For any question relating to this policy or to the processing of your data:
Email — privacy@classupp.com